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Financial Policies

Refund Policy

A written refund request must be submitted via email to at least two weeks prior to the start of the program.  Refund requests should include the following information:

  • Participant’s Name
  • Program Date
  • Reason for no longer attending
  • Name of payee being reimbursed
  • Card Type (visa, mastercard, discover, american express)
  • University ID (if participant is a student)

Approved refunds will be processed within one month of approval.  All refunds will incur a $5 processing fee per participant that will be subtracted from the amount of the total refund.  Requests made after the two week deadline cannot be honored due to ordering of food, supplies, and housing.  If a participant fails to attend their registered event no refund will be given. 

Change Policy

All program changes for Orientation can be made within the Orientation Registration System. For other programs, please contact our office.

A change fee of $5 per transaction will be paid prior to switching programs.  Changes can not be made within 3 business days of the program start date due to ordering of food, supplies, and housing.  If a student or parent and family member fails to attend a previously scheduled orientation session, the change policy will not cover moving to a later session, a new reservation will have to be made and another fee will have to be paid.  


Participants who are no-shows for a program, like New Student Orientation, will be considered a cancellation and will be expected to pay any fees again in order to complete the program. 

Program Fee Waivers

We recognize that some students may face financial constraints in paying program fees.  Full or partial waivers can be granted for students with demonstrated need. Please contact our office for more information at or by calling 801-581-7069.

Last Updated: 5/2/17